Last Updated: September 29, 2025
ECV (PTY) LTD (“ECV,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our clients, stakeholders, and individuals whose information we process. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information in compliance with the Protection of Personal Information Act (POPIA) and other applicable laws of the Republic of South Africa.
By engaging with our services, visiting our website, or interacting with us, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information when providing our services:
- Personal Identification Information: Full name, identity number, contact details, and addresses.
- Insurance and Claims Information: Policy numbers, claim details, incident descriptions, and related documents.
- Financial Information: Banking details where relevant for claim verification or fraud investigation.
- Technical Information: Data collected through our website such as IP addresses, browser type, and cookies.
- Other Information: Any additional data necessary for carrying out investigations, accident reconstructions, or fraud prevention services.
2. How We Collect Information
Personal information may be collected through:
- Direct communication with clients via email, phone, or meetings.
- Documents provided by insurance companies, brokers, legal professionals, or other authorized representatives.
- Publicly available sources and relevant third parties when required for investigative purposes.
- Our website and online communication platforms.
3. Purpose of Processing Personal Information
We process personal information strictly for legitimate business purposes, including:
- Conducting insurance claim investigations and accident reconstructions.
- Detecting and preventing insurance fraud.
- Providing reports and expert testimony to clients and relevant stakeholders.
- Maintaining accurate internal records and audit trails.
- Complying with legal and regulatory obligations.
- Improving the quality of our services and client interactions.
We will not use personal information for any other purpose without obtaining prior consent.
4. Legal Basis for Processing
Our processing of personal information is based on one or more of the following legal grounds:
- The information is necessary for the performance of a contract with the client.
- Compliance with legal or regulatory obligations.
- Protection of legitimate business interests, including fraud prevention.
- Consent provided by the data subject or authorized representative.
5. Sharing and Disclosure of Information
We respect the confidentiality of personal information. However, we may share information with:
- Insurance companies, brokers, attorneys, and other stakeholders involved in a claim.
- Law enforcement agencies and regulators when legally required.
- Professional service providers and contractors who assist us in delivering our services.
All third parties are required to handle the information in accordance with strict confidentiality and data protection standards.
6. Data Retention
We retain personal information only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
When no longer needed, information will be securely destroyed or anonymized.
7. Data Security
We take appropriate technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.
These measures include:
- Secure storage of digital and physical records.
- Access controls restricted to authorized personnel only.
- Regular security audits and compliance reviews.
8. Your Rights Under POPIA
As a data subject, you have the following rights:
- To access the personal information we hold about you.
- To correct or update inaccurate or incomplete information.
- To object to the processing of your personal information under certain circumstances.
- To request the deletion of personal information where legally permissible.
- To withdraw consent where processing is based on consent.
To exercise these rights, please contact us using the details provided in Section 11.
9. Cookies and Website Tracking
Our website may use cookies and similar tracking technologies to improve user experience and analyze website traffic.
You may choose to disable cookies through your browser settings, but this may limit certain functionalities of our website.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services offered.
The latest version will always be available on our website, and significant changes will be communicated directly to clients where possible.